Order Process

Our Order Process

At Honey Maple, we take pride in crafting each piece of jewelry with precision and care. To ensure the highest quality, all of our lab-grown diamonds and jewelry are manufactured on a made-to-order basis. Here’s how our order process works:

  • 1. Custom Manufacturing

    • When you place an order with us, your jewelry is not taken from a pre-made stock. Instead, we grow and manufacture your lab-grown diamonds specifically for your piece.
    • Each item undergoes meticulous craftsmanship, thorough quality control, and final polishing to meet our exceptional standards.
    • This process ensures every piece is as unique as your story.

  • 2. Payment Terms

    • To confirm your order, we require a minimum 50% down payment at checkout. The remaining balance will be automatically charged 30 days after the order date.

  • 3. Change or Cancel Your Order

    • Within 24 Hours: If you change your mind within 24 hours of placing your order, you are eligible for a full refund.
    • After 24 Hours: If you decide to cancel your order after 24 hours, your down payment will be issued as store credit for future purchases.

  • 4. Production Timeline

    • Since each piece is custom-made, the entire manufacturing and shipping process takes approximately 4-8 weeks, depending on the complexity of your order.
    • We’ll keep you updated throughout the process and notify you when your piece is on its way.

  • 5. Shipping

    • Once your order is complete, it will be securely packaged and shipped directly to your door.

  • 6. Our Commitment to You

    • We’re committed to delivering not only exquisite jewelry but also a seamless and transparent experience. Should you have any questions about your order or timeline, please don’t hesitate to contact our customer service team.
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